Shipping & Returns

SHIPPING POLICY

Shipping around Australia

We offer FREE shipping on all orders in Australia!  All parcels are sent with Australia Post and a tracking number will be provided. Please note smaller parcels such as tote bags, bow ties and silk scarves are sent as letters and tracking numbers are not provided.

International Shipping

We charge a flat rate of $20 AUD for international shipping. We use Australia Post Standard Air Mail and tracking numbers will be provided. Please be aware of any customs or import duties in your country as we are not able to cover this cost. 

It is very unlikely that your parcel should go missing, however if it does, please note that we cannot take any responsibility for this. Please get in touch if this does happen and we will do our best to launch an enquiry to locate the parcel.

RETURN & EXCHANGE POLICY

Can I return or exchange my garment(s)?

We hope that you will love your new purchase. However, we realise that sometimes things don't work out. Given the nature of our small business, we aren't able to refund garments. However, we will exchange garments for you or alternatively give you store credit to use in the future. Please email us within a week of receiving the garment(s) if this is something you would like to do.  The order must be returned to us by Australia Post with a tracking number provided at the expense of the customer. The garment(s) must be unworn, unwashed and in their original condition with swing tags still attached.

 

Exchanges are subject to the stock we have available. Therefore, please get in contact if you wish you to exchange your garment and we will advise whether we have stock on the required size.

What should I do if my item is faulty?

If your item is faulty, please email us and we will advise you of the next steps. We will cover the cost of shipping for faulty items. However, we will not offer refunds or exchanges on items that are faulty due to the failure to follow care instructions.

jej & boc
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Free shipping on all orders in Australia

$20 shipping to the rest of the world!